Privacy Policy

1. Introduction
Welcome to A2B Haul Inc. ("Company", "we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our web application at a2bhaul.com (the "Web App").

 

2. Information We Collect
We collect the following types of information from users:

2.1 Personal Information
Email Address: For communication and account-related purposes.
Phone Number: For sending SMS notifications during the service process.
Location Information: Pickup and final destination locations for service provision.
Billing Information: For processing payments and generating invoices.
2.2 Usage Information
Device Information: Information about the device you use to access our Web App.
Log Data: Log files including your IP address, browser type, and access times.
Cookies and Similar Technologies: To enhance user experience and analyze Web App usage.
2.3 Marketing and Analytics Information
Marketing Preferences: Information on user preferences for receiving marketing communications.
Interaction Data: Data on how users interact with our marketing communications (e.g., email opens, clicks).
Analytics Data: Information collected through tools such as Google Analytics, Hotjar, and Facebook Pixel.
 

3. How We Use Your Information
We use the collected information for the following purposes:

Service Provision: To facilitate the services requested by customers and connect them with service providers.
Communication: To send notifications, updates, and respond to inquiries.
Payment Processing: To process payments through Stripe and generate invoices via QuickBooks.
Improvement of Services: To analyze usage patterns and improve our Web App functionality.
Marketing Communications: To send promotional materials, newsletters, and other information that may be of interest to you.
Personalization: To personalize and improve our marketing efforts.
Legal Compliance: To comply with legal obligations and protect our legal rights.
 

4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

Service Providers: We share information with third-party service providers, such as Stripe for payment processing and QuickBooks for invoicing, to facilitate our services.
Marketing and Analytics Providers: We use third-party tools such as Google Analytics, Google Ads, Facebook Pixel, Meta Advertising, and Hotjar for analytics and marketing purposes. These providers may have access to your data to perform tasks on our behalf.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
 

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored on secure servers, and we use encryption technologies to protect sensitive data.

 

6. User Rights
You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete personal information.
Deletion: You can request deletion of your personal information, subject to certain legal obligations.
Objection: You can object to the processing of your personal information under certain circumstances.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in each email or contacting us directly.
 

7. Cookies
Our Web App uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Web App.

 

8. Third-Party Tools
We use the following third-party tools for marketing and analytics:

Google Analytics: To analyze Web App usage and improve functionality.
Google Ads: For advertising purposes and to measure the effectiveness of our campaigns.
Facebook Pixel: To track conversions and optimize our advertising on Facebook.
Meta Advertising: To run advertising campaigns on Meta platforms.
Hotjar: To gather user feedback and understand user behavior on our Web App.
 

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and it is your responsibility to review this Privacy Policy periodically. Your continued use of the Web App after any changes constitutes your acceptance of the new Privacy Policy.

 

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@a2bhaul.com
Address: A2B Haul Inc., 8504 Firestone Blvd, 90241, Downey, California, USA